Facebook-owned platform WhatsApp has at last selected its Chief grievance officer for the country. WhatsApp has named Paresh B Lal as the CGO for India. WhatsApp has told this on its site that Paresh B Lal can be contacted through a post box in Banjara Slopes in Telangana, India. The company alongside different organizations including Google, Facebook consented to the Govt’s new IT rule or Intermediary Guidelines and Digital Media Ethics Code that requires the tech organizations to choose a Chief grievance official from the country.
The guidelines likewise require these social media giants and other tech companies to distribute a month-to-month consistent report referencing the information of complaints got and strict steps took on the complaints just as information of contents eliminated proactively from the platforms. Google’s website has Joe Grier’s information as an intermediary individual with a location from Mountain View, California.
The page additionally shows the information of the complaint redressal component for YouTube. According to the new IT rules, all the officials need to noticeably distribute on their site, application, or both, the name of the complaint official and his/her contact information. The official should recognize the complaints within 1 day and discard the objection within 2 weeks days from the date of its receipt. Be that as it may, bad content identified with sexual harassment and porn, nude ought to be eliminated within 1 day.
WhatsApp stated on his FAQ page that “To contact the Grievance Official, kindly send an email with your complaint and electronic signature. In case you are reaching us about a particular record, if it is not too much trouble, giving your telephone number in a proper format, including the nation code”.